Job Role: Executive Operations

Location: Hyderabad

Profile Responsibilities:

Customer Satisfaction:

- Understanding factors influencing customer satisfaction & dissatisfaction
- Monitoring RSI & CSI to identify changes in customer preferences
- Identify opportunities for improving customer satisfaction

- Benchmarking RSI and CSI

Supplier Management

- Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
- Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

Customer Interaction

- Participating in the Development of Customer or Channel Specific Marketing Strategies

- Customer Relationship Management

Contract Management

- Knowledge of Contractual terms and conditions, Contract terminology

- Preparation of Contract documents

- Monitor performance against contracts

MIS





- Timely and accurate reporting of Departments performance

Customer Understanding

- Developing an intimate knowledge of shoppers Attitudes and Behavior

Safety

- Knowledge and operation of Fire Equipment
- Ensure secure practices in Mall

Qualification Graduation is a must, Post Graduate in any fields would be preferable

Overall Experience

Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes

Operations at Assistant Managerial Level

Type of industry

Mall/Real Estate/Property Management/Hotel/Multiplexes

Essential Experience

Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes

Operations at Assistant Managerial Level

📌 Executive Operations (Hyderabad)
🏢 SG Oasis
📍 Hyderabad