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Position Title: - Hotel Reservations Executive- Tourism &

- Hospitality

Department: Booking &

- Guest Operations

Job Type: Full time | (Manali, HP)

Reports To: Service Manager / Director Of Operations

Team Management

- Lead And Supervise The Hotel Reservation Team.

- Assign Booking Tasks And Manage Daily Workloads.

- Monitor Team Performance And Ensure Smooth Operations.

- Experienc To Operate OTA Portal.

Hotel Booking &

- Confirmation:

- Oversee All Hotel Bookings For Clients.

- Ensure Accurate And Timely Confirmations From Hotel Partners.

- Handle VIP Or Complex Bookings Personally If Required.

Coordination With Sales &

- Operations:

- Coordinate With The Sales Team For Booking Details And Client Requirements.

- Ensure All Hotel Services Matched The Clients Itinerary And Expectations.

Vendor Communication

- Maintain Strong Relationships With Hotel Vendors And Partners.

- Negotiate Rates, Upgrades, And Special Inclusions Where Possible.

- Resolve Booking-related Issues Or Discrepancies Quickly.

Record Maintenance

- Ensure Proper Documentation Of All Hotel Reservations And Confirmations.

- Update Booking Status In The Internal System And Ensure Accuracy.

Client Support

- Handle Escalated Client Queries Related To Hotels.





- Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.

Reporting

- Generate Daily And Weekly Booking Reports For Management.

- Track Booking Trends And Provide Feedback To Improve Hotel Offerings.

Training &

- Development:

- Train New Team Members On Hotel Booking Processes And Tools.

- Keep The Team Updated On New Hotel Products, Destinations, And Policies.

Quality &

- Compliance:

- Ensure All Bookings Meet The Company s Quality Standards.

- Follow All Internal Policies And Maintain Confidentiality Of Client Data.

- Contribute To Strategy And Decision-making Processes.

- Maintain Office Decorum And Professional Behavior At All Times.

- Show Strong Teamwork And Coordination With Colleagues.

- Follow Company Rules, Regulations, And Maintain Strict Discipline.

Role: Reservation Executive,

Industry Type: Travel &

- Tourism,

Department: Food, Beverage &

- Hospitality,

Employment Type: Full Time, Permanent

Role Category: Tourism Services

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills client supportcompliancecustomer satisfactionhospitalityitinerarymaintenanceoperationsotareservationsalesteam managementtourism

📌 Executive - Hotel Reservations (Manali)
🏢 Bharat Booking Holidays
📍 Manali