Customer Success Manager / ERP Implementation

Location: Vadodara | Hybrid

Preferred Candidate Skills: Candidates with robust English communication skills and experience in ERP Implementation are eligible to apply.

Role & responsibilities

- Lead the end-to-end ERP implementation process
- Requirement Understanding and Documentation
- Onboarding and Training of Customers

- Customer Query Handling

- Resolving queries
- Supporting customers over phone/email/zoom meeting

- Customer Feedback
- Coordination with the technical Team

Preferred candidate profile

- Strong English Communication (Must Have)
- Understanding of Business Process (Sales/Purchase/Production)
- Should be able to travel when required

- ERP/CRM knowledge (Must Have)
- Customer- Centric Approach

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