ENGLISH speaking Customer Service Co-ordinator Company: Gratitude Inc Job Location: Mumbai, Maharashtra, India Employment Type: Full time Experience Required: 1 - 3 years Salary: 50K55K a month Job Title: Voice Process Executive - US and ANZ Customer Service - Rotational Shifts - Mumbai - Job Codes 410446 and 412679 Location: Mumbai, India - Work From Office Experience: 1 to 3 Years Band: BPO Z, BPO 1, BPO 2 Salary: Up to 7 LPA CTC for BPO 2 Job Codes: 410446, 412679 Process: International Voice - Banking and Cards (US and Australia), Telecom Activation Work Setup: Onsite - Rotational Shifts Including Weekends Overview: We are hiring International Voice Support Executive for US Banking and ANZ Telecom process in Mumbai! If you have 1-3 years experience in International Voice, US Banking, Customer Service, BPO, this role is for you.

Eligibility and Experience: Graduate with 1 to 3 years of experience in international customer service in a BPO/BPS environment Telecom industry experience preferred Understanding of Australian and New Zealand culture and customer expectations is desirable Proficient in Microsoft Windows and basic computer applications Strong and accurate data entry skills Willing to work rotational shifts, weekends, and voluntary overtime as per business needs Key Responsibilities:



Handle inbound customer calls efficiently during the telecom activation process Communicate clearly with customers, field technicians, and internal business teams Understand customer concerns through active listening and effective questioning Provide timely solutions with focus on first call resolution Manage customer complaints and escalations professionally with proper follow-up Identify vulnerable customers and take suitable action or escalate as needed Work with stakeholders to resolve complaints and track escalations till closure Maintain customer-centric approach and contribute to better customer experience and advocacy Stay calm and professional while handling difficult customers and pressure situations Ensure compliance with all legal, regulatory, and process requirements Collaborate as a team member and contribute to overall team performance Must Have Competencies: Excellent verbal and written English communication Strong customer service orientation Ownership and accountability Active listening and problem-solving skills Ability to handle challenging customer interactions Good to Have Competencies: Business acumen Telecom domain knowledge Understanding of ANZ market and culture .

Industry

BPO / Call Center

📌 ENGLISH speaking Customer Service Co-ordinator (Mumbai)
🏢 Gratitude
📍 Mumbai