Equipment Installation & Commissioning

- Install, commission, and validate CRRT & HD devices at customer sites (ICUs, hospitals, dialysis units).
- Perform site readiness checks and ensure electrical, safety, and operational compliance before handover.
- Conduct basic operator orientation during installation in coordination with Therapy / Clinical teams.
- Preventive & Corrective Maintenance
- Execute scheduled preventive maintenance as per service manuals and global service standards.
- Diagnose and resolve hardware, electrical, mechanical, and software issues on CRRT platforms.
- Ensure first‑time‑fix wherever possible to minimize equipment downtime.
- Breakdown & On‑Call Support
- Respond to breakdown calls within defined TATs, including emergency ICU situations.
- Provide on‑site and remote troubleshooting support.
- Escalate unresolved issues through defined technical escalation pathways.
- Documentation & Compliance
- Maintain accurate service records, service reports, and work orders in service systems.
- Ensure compliance with Quality, EHS, and regulatory requirements (complaint handling, part traceability, calibration records).
- Support audits and field actions (FSNs, recalls, upgrades) as required.
- Spare Parts & Tools Management
- Manage assigned spares inventory, tools, and test equipment responsibly.
- Ensure timely consumption reporting and replenishment of spares.




- Customer Interaction & Experience
- Act as the technical point of contact for hospital biomedical teams and ICU stakeholders.
- Communicate clearly with customers on issue diagnosis, resolution, and device status.
- Build trust through professional conduct, responsiveness, and technical expertise.
- Cross‑Functional Collaboration
- Work closely with Therapy Specialists, Sales, and Customer Support teams to ensure seamless customer support.
- Provide technical inputs during new product launches, upgrades, and service readiness activities.
- Education & Experience
- Diploma / Bachelor's Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering
- 2–5 years of relevant field service experience in:
- Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems
- Prior experience with life‑support or high‑acuity devices is strongly preferred

Core Skills & Competencies
- Strong troubleshooting and problem‑solving skills
- Valuable understanding of electro‑mechanical systems
- Customer‑centric mindset with ability to work in critical care settings
- Willingness to travel extensively and support on‑call requirements
- Basic computer skills for service documentation and reporting
- Knowledge of quality systems and complaint handling processes

📌 Engineer, Technical Services (Gurugram)
🏢 VANTIVE HEALTHCARE TECHNOLOGIES PRIVATE
📍 Gurugram