- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.

- L3 troubleshooting on proactive & reactive tickets/cases .

- Ticket life cycle management with all stake holders till the resolution, Escalation management.

- Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.

- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.

- Ensure the Database management of the customer circuits.

- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.

Skills required

- CCNA /CCNP

- MPLS

- SDWAN

- Routing & Switching

- Routing protocol

📌 Engineer - Global Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune