Key responsibilities

- 247 operational support: Monitor the health, availability and operational status of Anti-DDoS devices and associated management components during the assigned shift.

- DDoS event monitoring: Review alerts and events relating to volumetric, protocol-based and application-layer DDoS attacks perform initial validation and escalate suspected attacks in accordance with approved procedures.

- Incident and fault management: Log, classify, investigate and track incidents perform authorized first-level troubleshooting and coordinate restoration within the applicable RFP timelines.

- Device health checks: Verify device status, interfaces, connectivity, resource utilization, traffic statistics, protection status and management-console availability.

- Mitigation support: Execute only approved operational actions, such as activating predefined mitigation policies or applying approved configurations, within the scope of delegated access and change-control procedures.

- OEM coordination: Raise and follow up on support cases, provide diagnostic information and coordinate with OEM technical support for complex incidents and product failures.

- Configuration and change management: Support approved configuration changes, policy updates, maintenance activities,



patching and version upgrades, maintaining appropriate change records.

- Signature and model updates: Track OEM signature and machine-learning model releases, coordinate deployment and verify completion within the contractual timelines.

- Security and vulnerability management: Track applicable security advisories, VA/PT observations, remediation actions and software lifecycle requirements coordinate closure with relevant technical teams.

- Documentation and reporting: Maintain shift handover notes, incident records, device health-check logs, change records, escalation details and daily/periodic operational reports.

- RCA and preventive actions: Assist with root-cause analysis, incident timelines, corrective actions and preventive measures following service-impacting events.

- SOP compliance: Follow approved operating procedures, access-control requirements, information-security policies, escalation matrices and business continuity procedures.

- Shift handover: Ensure that open incidents, pending changes, OEM cases, ongoing attacks and other operational risks are clearly communicated to the incoming resource.

📌 Engineer - Captive Operations (Kolkata)
🏢 Tata Communications
📍 Kolkata