Company: Tech Mahindra

Process: TUC Banking Email Process

Location: Chandivali, Mumbai

- Handle customer queries, complaints and requests through email.
- Manage escalation emails in the banking domain.
- Ensure timely resolution of customer issues within defined TAT.
- Coordinate with internal teams for issue resolution.
- Maintain quality standards and provide excellent customer service.

Eligibility Criteria

- Graduation is mandatory.
- Minimum 1 year of experience in customer service.
- Experience in escalation email handling is mandatory.
- Banking process experience will be preferred.
- Excellent written communication skills required.

Shift Timings

- Male: Any 10-hour shift between 8:00 AM 11:00 PM.
- Female: Any 10-hour shift between 8:00 AM 8:00 PM.

Working Days

- 5 days working.
- 2 rotational week-offs.

Salary (Monthly In-Hand)

- 2+ experience: 25,000

Joining: Immediate joiners preferred.

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📌 Email Process Customer Service Executive (Mumbai)
🏢 Tech Mahindra
📍 Mumbai