Roles and Responsibilities
- Manage eCommerce operations, including catalog management, order processing, and inventory control.
- Oversee team performance and ensure timely completion of tasks through effective people management skills.
- Implement SLA management strategies to improve service levels and reduce shrinkage.
- Conduct regular performance reviews and evaluations to identify areas for improvement.
- Develop KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to measure team performance.
Desired Candidate Profile
- 3-8 years of experience in BPO Operations or Call Center Operations with expertise in e-commerce industry.
- Solid understanding of AHT (Average Handle Time), CSAT (Customer Satisfaction), KPIs, KRAs (Key Result Areas), People Management Skills, Performance Evaluation/Review processes.
- Excellent communication skills with ability to lead teams effectively.
- Contact: HR Yamanur K- (phone hidden)
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[email protected]
📌 E Commerce Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru