Customer • Supervise front desk staff to maintain a warm, efficient, and professional welcome.

- Train staff to handle member check-ins, queries, and guest interactions with personalized service.
- Resolve member concerns and operational challenges promptly and courteously.
- Oversee member appointments, feedback, and customization of wellness packages.
- Address member feedback and resolve disputes or operational issues in real time.
- Lead by example in creating a welcoming and courteous club environmentJob Objective -

The Duty Manager will oversee the seamless day-to-day operations of the Front Office, Spa & Salon, and Activity Zones including the Gym, Swimming Pool, Multipurpose Courts (MPC), Billiards Room, Squash Courts, etc. and to ensure a premium experience for members and guests by managing staff, resolving member concerns, upholding safety and service standards, and coordinating interdepartmental functions. This is a critical supervisory role requiring strong leadership, hospitality acumen, and a proactive approach.

Key Responsibilities

Financial

- Coordinate with vendors for product supply, maintenance, and team training.
- Devise new packages or promotions to enhance revenue.
- Monitor Rooms, Spa & Salon and Sports revenue during the shift and identify opportunities for upgrades, cross-selling and pre-booking.
- Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.
- Support department heads in staying within allocated budgets for wellness and activity areas.

Customer
- Supervise front desk staff to maintain a warm, efficient, and skilled welcome.




- Train staff to handle member check-ins, queries, and guest interactions with personalized service.
- Resolve member concerns and operational challenges promptly and courteously.
- Oversee member appointments, feedback, and customization of wellness packages.
- Address member feedback and resolve disputes or operational issues in real time.
- Lead by example in creating a welcoming and courteous club environment
- Ensure all bookings, reservations, and events are managed effectively.
- Maintain logs, reports, and internal communication for smooth shift transitions.
- Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.
- Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, safe, and guest-ready.
- Supervise spa and salon teams to ensure high standards of wellness and grooming services.
- Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.
- Monitor usage of equipment, adherence to booking protocols, and safety guidelines.
- Enforce club rules, dress codes, and discipline standards in all activity zones.
- Conduct routine inspections of guest rooms and all Club public areas; monitor cleanliness, grooming, linen/amenity availability and housekeeping deployment; coordinate immediate corrective action wherever standards are not met.
- Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness. • Escalate maintenance and member issues to the concerned departments as necessary.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Duty Manager (Mumbai)
🏢 EEPIC Digital
📍 Mumbai