Role & responsibilities

Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions.

Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.

Provides leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting.

Displays clear expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market.

Defines, optimizes, and maintains end to end processes to ensure efficiencies.

Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes.

- Oversees the deployment of new processes and functions.
- Identifies and establishes metrics and Key Performance Indicators to evaluate process

efficiencies.
- Conducts Root cause analysis and problem solving to ensure optimal operational

efficiencies.
- Drives Change Management to promote a culture and mindset of operational excellence

and continuous improvement across functions and embedding it into daily work.
- Coaches/mentors stakeholders and team members at all levels to support them through





the adoption of lean principles and practices.
- Collaborates with leadership to ensure alignment of initiatives and the successful

delivery of the strategy.
- Participates in special projects and performs other duties as assigned.
- Ability to inspire others to action and to influence without authority is absolutely

necessary.
- The ability to function in a fluid environment, with fast change, and fast prototyping and

design

Preferred candidate profile

Bachelor's Degree

- Certified Green Belt or Black Belt from a recognized Six Sigma institute (e.g., ASQ, ISI, Lean

Six Sigma Global Institute, etc.)
- Minimum of 10 years of experience in process excellence, with at least 4-5 years in voice

and non-voice programs (e.g., call centers, back-office operations).
- Proven experience in project management of Six Sigma and transformational projects,

process excellence initiatives, automation, PnL analysis, and continuous improvement.
- Proficiency in quality tools such as Minitab, MS Excel, PowerPoint, Visio, etc.
- Strong quantitative and problem-solving skills, with the ability to analyze complex data,

identify root causes, and develop effective solutions.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to adapt to changing priorities and work effectively in a fast-paced

workplace.

📌 Director Process Excellence (Navi Mumbai)
🏢 Sutherland
📍 Navi Mumbai