We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to employees and ensure the smooth functioning of IT systems.

Job Responsibilities:

- Provide technical support for desktops, laptops, printers, and other IT peripherals.

- Install and troubleshoot Windows OS and software applications.

- Resolve hardware, software, and network connectivity issues.

- Support Microsoft Office, Outlook, and Microsoft 365.

- Manage user accounts and password resets in Active Directory.

- Troubleshoot LAN, Wi-Fi, VPN, and printer issues.

- Maintain IT assets and update support tickets.

- Assist with employee onboarding and IT equipment setup.

- Ensure timely issue resolution and escalate complex problems when required.

Must-Have Skills:

- Hands-on experience with Microsoft 365.





- Knowledge of firewall configuration and troubleshooting.

- Experience with Windows Server administration and troubleshooting.

- Strong knowledge of Windows OS, hardware, and networking.

- Good communication and problem-solving skills.

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages

- Health insurance

- Provident Fund

Ability to commute/relocate

- Sola, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience

- Desktop support: 1 year (Required)

- Firewall: 1 year (Required)

Work Location: In person

📌 Desktop Support Engineer (Sola)
🏢 Sapphire Software Solution
📍 Sola