Job Summary

We are seeking a skilled and customer-focused L1 and L2 Desktop Support Engineer to provide second-level technical support to end users. You will handle escalated issues from L1 support, troubleshoot more complex hardware/software problems, and ensure smooth day-today IT operations across the organization. This role requires solid analytical skills, excellent communication, and the ability to work under pressure.

Key Responsibilities

 Respond to and resolve escalated technical support tickets (hardware, software, and network-related).

 Troubleshoot issues related to Windows/Mac OS, Microsoft Office, and other business applications.

 Perform installations, configurations, upgrades, and maintenance of desktops, laptops,

printers, and peripherals.

 Manage user accounts, permissions, and access rights via Active Directory, Exchange,

or other IAM tools.

 Support remote users via tools like Remote Desktop, TeamViewer, or similar.





 Participate in deployment and patching of systems and applications.

 Handle asset management and inventory tracking for IT equipment.

 Escalate unresolved issues to L3 support or vendors as required.

 Maintain documentation for systems, procedures, and issue resolutions.

 Provide occasional on-call or after-hours support based on business needs.

Required Skills & Qualifications:

 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

 1–5 years of experience in IT support

 Strong knowledge of Windows 10/11, Mac OS, and Office 365.

 Proficiency with Active Directory, Exchange, DNS, DHCP, and networking basics.

 Excellent troubleshooting and problem

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 Precision Group
📍 Mumbai