– Desktop Support Engineer (L1 / L2 / L3)

Company: Minitek Systems India Pvt. Ltd.

Employment Type: Full-Time

Minitek Systems India Pvt. Ltd. is hiring Desktop Support Engineers for multiple locations across Mumbai and Pune. Candidates should have good technical knowledge of computer hardware, desktop/laptop troubleshooting, Windows operating systems and basic to advanced networking.

1.

Desktop Support

Engineer – L1

L1 – Field Engineer

Job Details

Criteria

Details

Location

Ghatkopar &

- Churchgate, Mumbai

Experience

1–3 Years

CTC

₹20,000–₹25,000 per month

Qualification

Any Graduate

Gender

Male

Job Profile

Field Engineer

Benefits

Travelling Allowance

Roles &

- Responsibilities

1. Diagnose and troubleshoot desktop, laptop, printer, monitor and peripheral hardware issues.

2. Install, configure and maintain Windows operating systems and applications.

3. Perform basic hardware replacements, upgrades and preventive maintenance.

4. Troubleshoot software, driver and operating system-related issues.

5. Provide basic support for MS Office, Outlook and email configuration.

6. Troubleshoot basic LAN, internet and network connectivity issues.

7. Provide onsite technical support and resolve end-user issues.

8. Maintain IT asset records and technical support documentation.

Required Skills

- Basic to good computer hardware knowledge.

- Desktop and laptop troubleshooting.

- Windows installation and configuration.

- Printer and peripheral troubleshooting.

- Basic LAN and networking knowledge.

- Good communication and problem-solving skills.

2.

Desktop Support

Engineer – L2/L3 (Dombivli)

L2/L3 – Resident Engineer

Job Details

Criteria

Details





Location

Dombivli, Maharashtra

Experience

4 Years

CTC

₹30,000–₹35,000 per month

Qualification

IT Graduate / Diploma in IT / BE

Gender

Male

Job Profile

Resident Engineer

Roles &

- Responsibilities

1. Handle advanced desktop, laptop and hardware troubleshooting.

2. Install, configure and maintain Windows operating systems and applications.

3. Perform hardware replacement, system upgrades and preventive maintenance.

4. Troubleshoot Microsoft 365, Outlook and application-related issues.

5. Diagnose and resolve LAN/WAN, TCP/IP, DNS, DHCP and VLAN-related issues.

6. Configure and troubleshoot network switches, ports and endpoint connectivity.

7. Handle structured cabling, UTP/Fiber connectivity and passive networking.

8. Manage technical incidents, service requests and SLA compliance.

9. Perform Root Cause Analysis (RCA) for recurring technical issues.

10. Coordinate with network, server and vendor teams for issue resolution.

Required Skills

- Strong desktop and laptop hardware troubleshooting.

- Advanced Windows troubleshooting.

- Microsoft 365 and Outlook support.

- Hands-on LAN/WAN troubleshooting.

- TCP/IP, DNS, DHCP and VLAN knowledge.

- Network switch and port troubleshooting.

- Practical knowledge of structured cabling.





- Incident management and SLA handling.

3.

Desktop Support

Engineer – L2/L3 (Pune)

L2/L3 – Resident Engineer

Job Details

Criteria

Details

Location

Maval, Near Lonavala Highway, Pune

Experience

3–4 Years

CTC

₹30,000–₹35,000 per month

Qualification

Any Graduate

Gender

Male

Job Profile

Resident Engineer

Facilities

Company Bus &

- Meal Available

Roles &

- Responsibilities

1. Provide advanced desktop and laptop hardware troubleshooting and technical support.

2. Install, configure and maintain Windows operating systems and business applications.

3. Diagnose hardware failures and perform component replacement and system upgrades.

4. Troubleshoot printers, scanners, monitors and other IT peripherals.

5. Provide Microsoft 365, Outlook and application support.

6. Troubleshoot LAN/WAN, IP addressing, DNS, DHCP and network connectivity issues.

7. Handle network switches, ports and endpoint connectivity troubleshooting.

8. Support LAN infrastructure, structured cabling and passive networking activities.

9. Manage incident tickets and ensure timely resolution within defined SLAs.

10. Coordinate with internal IT and vendor teams to ensure smooth IT operations.

Required Skills

- Good hands-on desktop and laptop hardware knowledge.

- Windows 10/11 installation and troubleshooting.

- Hardware replacement and preventive maintenance.

- Microsoft 365 and Outlook support.

- Basic to positive networking knowledge.

- LAN/WAN and TCP/IP troubleshooting.

- Knowledge of switches, ports and structured cabling.

- Incident management and end-user support.

📌 desktop support engineer (Mumbai)
🏢 Minitek Systems India
📍 Mumbai