Role Summary

We are looking for a Design Delivery Lead to own and drive creative design and multimedia delivery across the organisation. You will lead a team of graphic designers, multimedia specialists, and creative professionals. Your team will deliver high-quality visual communication and digital content aligned with business and client objectives.

You will set the creative strategy, oversee design execution, and partner with cross-functional teams and stakeholders. The goal is to deliver impactful, consistent brand experiences across presentations, campaigns, digital channels, and client-facing materials. You will also build scalable workflows, quality standards, and AI-enabled ways of working that raise the team's efficiency and creative output.

What will you do?

Team Leadership and People Management

- Lead, mentor, and develop a team of graphic designers, multimedia specialists, and creative professionals.
- Set clear goals, track performance, and conduct regular performance reviews.
- Provide constructive feedback and creative guidance to build design capability and a culture of quality.
- Plan team capacity, resourcing, and shift coverage to support odd operating hours and global delivery.

End-to-End Delivery Ownership

- Own planning, prioritisation, execution, quality assurance, and on-time delivery of creative and multimedia projects.
- Manage multiple projects at once, balancing priorities, timelines, resources, and stakeholder expectations.
- Track delivery against SLAs, turnaround times, and quality metrics, and escalate risks early.
- Report on delivery performance, productivity, and quality to senior leadership.

Creative Strategy and Concept Development

- Develop creative concepts and visual strategies for presentations, campaigns, digital assets, social media, internal communications, and client-facing materials.
- Translate business objectives and brand guidelines into explicit,



effective visual solutions.
- Keep the team informed on design trends, emerging formats, and multimedia best practices.

Quality, Brand Compliance, and Governance

- Review and approve creative outputs for quality, consistency, brand compliance, and adherence to client requirements.
- Establish creative standards, templates, style guides, and quality frameworks.
- Maintain version control, asset management, and review and approval workflows.

Stakeholder and Client Management

- Partner with business leaders, marketing and communications teams, and client stakeholders to gather and clarify requirements.
- Set expectations, manage feedback cycles, and resolve conflicting priorities or escalations.
- Act as the senior point of contact for design delivery.

What will you need?

- Experience: 14–16 years of overall experience, including 9–12+ years in Production and Design Operations, creative services, graphic design, multimedia, or visual communications.
- Leadership: Proven experience leading and managing creative teams, with strong mentoring and performance management skills.
- Delivery management: Demonstrated experience managing large-scale, multi-project creative delivery with tight deadlines.
- Design expertise: Strong understanding of graphic design, visual communication, typography, layout, and branding.
- Tools proficiency: Hands-on knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and Microsoft PowerPoint.
- Multimedia knowledge: Working understanding of video, animation, motion graphics, and digital content production.
- Quality and brand governance: Strong eye for detail, with experience reviewing outputs and ensuring brand compliance.
- Stakeholder management: Excellent communication and negotiation skills with senior business leaders, marketing teams, and clients.
- Process orientation: Experience building workflows, templates, SOPs, and quality frameworks.

📌 Design Delivery Lead - Production Design Operations (Gurugram)
🏢 WPP Production India [Marketing Operations Studios]
📍 Gurugram