JOB PURPOSE:

Deputy Manager Product & Organizational Excellence will be looking into end-to-end lifecycle management of lending products designed for the microfinance and rural financial services sector. This role requires close collaboration with business, risk, operations, technology, analytics, and compliance teams for designing scalable, customer-focused financial products that address the evolving needs of low-income and underserved customer segments.

DUTIES AND RESPONSIBILITIES:

Product Strategy and Innovation

- Develop and execute the product vision, strategy, and roadmap aligned with organizational objectives and market opportunities.
- Identify emerging customer needs, market trends, competitive developments, and regulatory changes to drive product innovation.
- Work on design, launch, and manage microfinance products including:
- Joint Liability Group (JLG) Loans

- Individual Micro Loans

- MSME and Enterprise Loans

- Livelihood Enhancement Loans

- Other Financial Inclusion Products

Product Lifecycle Management

- Establish clear product requirements and prepare Business Requirement Documents (BRDs) and functional specifications.
- Work on complete product lifecycle from ideation and business case development to launch, optimization
- Monitor product performance and implement enhancements based on customer feedback and business outcomes.

Digital Transformation and Customer Experience -

- Partner with technology teams to strengthen digital lending capabilities across customer onboarding, loan origination, underwriting, servicing, and collections.




- Identify opportunities to leverage technology, automation, and analytics to improve efficiency and scale

Stakeholder Management -

- Collaborate effectively with cross-functional teams including Business, Credit, Risk, Finance, Technology and Compliance
- Engage with external partners, fintech providers, technology vendors, and ecosystem stakeholders to enhance product capabilities

Regulatory Compliance and Governance -

- Ensure all products and processes comply with applicable RBI guidelines, regulatory requirements, and internal governance standards.
- Partner with Compliance and Legal teams to implement necessary product modifications in response to regulatory changes

QUALIFICATIONS & EXPERIENCE:

- Bachelors degree in business administration, Finance, Economics, Engineering, or a related discipline
- MBA/PGDM from a reputed institution preferred
- Relevant experience within Microfinance, Banking, NBFCs, Rural Finance, Fintech, or Financial Services
- Solid understanding of microfinance business models, customer segments, credit processes will be an advantage

KEY COMPETENCIES: Functional Competencies -

- Product Management and Strategy
- Lending and Credit Products
- Risk and Compliance Awareness
- Business Process Optimization
- Regulatory Understanding

Technical Competencies -

- Advanced Microsoft Excel
- Experience with Loan Origination Systems(LOS) and Loan Management Systems (LMS) will be an advantage

Leadership Competencies -

- Strategic Thinking
- Stakeholder Management
- Strong Communication and Presentation Skills
- Problem Solving and Decision Making

📌 Deputy Manager - Product & Organizational Excellence (Hyderabad)
🏢 Spandana Sphoorty Financial
📍 Hyderabad