PURPOSE The purpose of this position is to support the Strategy & Governance office (SGO) of Customer Care tower in strengthening reporting and decision-making aspects by acting as a pivotal member responsible for data analysis and workflow automations.
KEY RESPONSIBILITIES
- Gather data from diverse internal and external sources, ensuring completeness and consistency.
- Cleanse and transform datasets to prepare them for analysis and reporting.
- Create, update, and maintain routine dashboards and standard reports using BI platforms (e.g., Nova Analytics, Qlik sense).
- Assist Project Managers in building data models, writing SQL queries automating workflows, and optimizing performance.
- Support delivery and transversal teams by providing ad-hoc analyses, data extracts, and visualizations on request.
- Monitor data quality metrics, flag anomalies, and collaborate with stakeholders to resolve discrepancies.
IDEAL PROFILE
- Graduate in Statistics, IT, Data Analytics, Computer Science or related fields,
with a minimum of 2 years of relevant experience.
- Strong proficiency in Excel, with working knowledge of SQL, Power Query, VBA and BI tools.
- Experience in workflow automation using Microsoft tools; basic coding skills are an advantage.
- Strong analytical, statistical and problem-solving skills with attention to detail.
- Ability to interpret data, ensure data accuracy and translate business requirements into actionable insights.
- Good communication skills, adaptability and a team-oriented approach.
Important Eligibility Criteria:
- Candidates must be currently based in Mumbai.
- Relevant experience in the shipping, logistics or freight forwarding industry is mandatory.
- Candidates without relevant industry experience will not be considered.
- Applicants must meet the experience and skill requirements mentioned in the .
📌 Data and System Specialist (Thane)
🏢 CMA CGM
📍 Thane