Summary:This role focuses on delivering training programs for the global Trust &

- Safety content moderation team. The position involves creating and delivering Virtual Instructor-Led Trainings (VILT), self-paced learning, and E-learning assets, with a focus on onboarding and regular update training. The role also includes coaching new hires and evaluating program success in collaboration with the Quality team and stakeholders.

Job Responsibilities:

- Deliver training programs for the Trust &
- Safety content moderation team and other smaller teams.
- Conduct Virtual Instructor-Led Trainings (VILT), self-paced learning, and E-learning assets.
- Coach new hires to work in production queues.
- Collaborate with the Quality team to identify and define success metrics for training programs.
- Lead role-based training for content moderators, including onboarding and regular updates.

Required Skills:

- Experience with Content Policy or Anti-Abuse Operations.
- Proficiency in using a variety of learning tools to create content.
- Experience managing courses and learners in a Learning Management System.
- Ability to analyze and produce content through the perspective of a learner.




- Familiarity with Internet Policy and Trust &
- Safety risk trends like spam, fraud, identity theft, abuse, and misinformation.
- Knowledge of adult learning principles and theories, with the ability to adapt based on various situations, individuals, and audiences.
- Effective and skilled communication skills.
- Passion for learning and utilizing new technologies to deliver effective training.
- Ability to work collaboratively in a global team workplace, as well as independently.
- Strong organizational and prioritization skills across multiple projects and deadlines.
- Capability to create processes that optimize an ever-changing environment.

Education &
- Qualifications:

- BA/BS degree in Instructional Design, Instructional System Technology, Learning Design &
- Technology, Adult Education, or a related technical discipline, or equivalent practical experience.
- 3 years of experience in instructional design and developing online instructor-led and self-study programming.
- Preferred: Master’s degree in a related field.

#AditiConsulting

#26-07108

📌 Customer Training Specialist (Bengaluru)
🏢 Aditi Consulting
📍 Bengaluru