Job highlights

- Graduate with 2+ years customer service experience, Excel proficiency, and shipping/logistics background preferred

- Generate and validate customs invoices, manage costs and compliance, support month-end closure, handle customer communications and disputes

Job Summary

Ensure accurate financial execution of customs-related transactions, including invoicing, cost validation, and compliance support.

Responsibilities

- Generate and validate invoices (manual/system-based) for customs services.

- Ensures month end closure activities are done on time.

- Record revenue charges, taxes, duties, and incidental costs in job systems (e.g., Kewill). Validate and manage costs from customs and third-party agents; handle ad-hoc cost entries.

- Process invoice cancellations and reissuance based on approvals.

- Coordinate invoice dispatch and ensure timely communication with Customer Experience and Ops teams.

- Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.

- Support compliance reviews and provide accurate data for KPI and Management Information System reporting.

Accountabilities

- Accurate and timely generation, validation, and dispatch of invoices for customs-related services.

- Precise recording and reconciliation of costs, taxes,



and duties in job systems to maintain financial integrity.

- Compliance with internal controls and external regulations for customs financial processes.

- Delivery of error-free financial data to support reporting and audit requirements.

- Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.

- Collaborate with team members to ensure efficient and effective completion of multiple operational activities.

- Apply problem-solving skills to identify and address customer issues.

We are looking for:

- Any Graduate with at-least 2 years of Customer Service experience.

- Background in Finance would be added advantage.

- Good oral and written communication skills.

- Good at MS Office skills.

- Should be comfortable working in Rotational shift (no night shift)

- Candidates preferred from Shipping/Logistics background.

Required Business/ Technical Knowledge

- Solid email communication skills and effective problem-solving abilities.

- Excel Knowledge is must

- High attention to detail with strong organizational capabilities.

- Ability to work collaboratively in a team and support rotating shifts as needed.

- Ability to manage multiple tasks simultaneously.

📌 Customs Operations FinOps Specialist (Airoli)
🏢 A.P. Moller - Maersk
📍 Airoli