Role Details

- Designation: Customer Support Executive Core Backend Operations

- Location: Gurugram, Haryana

- Employment Type: Full-time | Work from Office (WFO)

- Experience: 6 months to 2 years

- Education: Graduate / Undergraduate

- Working Days: 5 days a week

- Shift: 24 7 rotational shifts

- Joining Requirement: Immediate joiners who can join within 2 days

Role Overview The role involves supporting international customers with travel-related queries and services, including flight and hotel bookings, holiday packages, itinerary modifications, cancellations, refunds, and other travel-related requirements. Customer interactions may be handled through voice, email, or chat, depending on business requirements.

Key Responsibilities

- Handle international customer queries related to travel and hospitality services.

- Assist with flight reservations, hotel bookings, holiday packages, travel insurance, and transfers.

- Manage booking modifications, cancellations, refunds, payment queries, baggage assistance, seat selection, and travel documentation.

- Maintain accurate customer records using CRM systems.

- Ensure timely and professional resolution of customer concerns.

- Meet performance metrics, including CSAT, quality, FCR, AHT, schedule adherence, and productivity.

- Follow company policies,



quality standards, and data security guidelines.

- Escalate complex issues when required while maintaining a customer-focused approach.

Eligibility Criteria

- Graduates and undergraduates are eligible.

- Candidates with 6 months to 2 years of experience in international BPO, customer service, travel, hospitality, airline, or OTA processes will be preferred.

- Freshers with excellent communication skills may be considered based on business requirements.

- Strong verbal and written English communication skills are essential.

- Candidates must be comfortable working in a fast-paced environment and rotational shifts.

- Basic computer knowledge, MS Office proficiency, good typing speed, and problem-solving skills are required.

- Knowledge of GDS platforms such as Amadeus, Sabre, or Galileo will be an added advantage.

Benefits

- Budget: 3 LPA

- Medical insurance and employee wellness advantages.

- Employee Assistance Programme (EAP).

- Transport facilities as per company policy.

- Learning and career growth opportunities.

Selection Process

- HR Screening Telephonic

- Operations Interview Google Meet

- Client Round, if applicable

Email : [email protected]

📌 Customer Support - Travel Process (Gurugram)
🏢 PineQ Lab Technology
📍 Gurugram