- Provide technical support to customers through phone calls, emails, or chats.
- Troubleshoot issues related to software applications, hardware devices, and network connectivity.
- Collaborate with internal teams to resolve complex customer complaints and escalations.
- Maintain accurate records of customer interactions using CRM software.
- Stay up-to-date with product knowledge and industry trends to provide effective solutions.
Desired Candidate Profile
- 0-1 year of experience in a similar role (customer service/technical support).
- Any Qualification Undergraduates or Graduates both can apply.
- Strong communication skills with fluency in spoken English; excellent written and verbal communication abilities.
- Proficiency in typing speed; robust interpersonal skills for building rapport with customers.
- Typing speed - 30 WPM Above