Job Title: Customer Support & Landing Page Specialist
Location: India (Remote)
Type: Full-time
About the Role: We're hiring a Customer Support & Landing Page Specialist to be the front line of our customer experience. You'll respond to customer questions through messaging channels, guide users through the client’s platform, and roll up your sleeves to build and optimize landing pages on behalf of our customers. This is a hybrid role that blends customer support, product expertise, and hands-on page building.
You'll work directly with DTC brand marketers and e-commerce teams, helping them ship high-converting pages quickly. The ideal candidate is a clear communicator, a quick learner, and someone who takes pride in shipping clean, polished work.
Key Responsibilities
- Respond to customer questions across chat, email, and messaging platforms with speed and care.
- Onboard new customers and guide them through platform’s features and workflows.
- Build, edit, and optimize landing pages inside the platform on behalf of customers.
- Handle page setup, content updates, layout adjustments, and troubleshooting requests.
- Identify recurring customer issues and escalate technical bugs or product feedback to the internal team.
- Create and maintain help documentation, FAQs, and support templates.
- Partner with product and customer success teams to improve the overall customer experience.
- Manage multiple customer conversations and page-building tasks in parallel without dropping balls.
Requirements
- Excellent written English communication skills.
- 3+ years of experience in customer support, technical support, customer success, or a similar role.
- Comfortable working with messaging, chat, or helpdesk tools.
- Strong ability to learn new software products quickly.
- Solid understanding of landing pages, website builders, page layouts, forms, and CTAs.
- Sharp attention to detail and a high bar for quality.
- Strong problem-solving skills and patience when working with customers.
- Reliable, organized, and proactive — able to work independently in a remote setting.
- Availability to work hours that overlap with US time zones.
Nice to Have
- Experience with landing page builders, website builders, CMS tools, or no-code platforms (Webflow, Unbounce, Shopify, Framer, etc.).
- Basic working knowledge of HTML/CSS.
- Experience supporting SaaS products, especially in the marketing, e-commerce, or DTC space.
- Familiarity with tools like Intercom, Zendesk, HubSpot, Slack, or Notion.
- Experience with conversion rate optimization or A/B testing concepts.
About Atidiv: At Atidiv, we help businesses scale smarter with our tech-enabled, data-driven outsourcing solutions such as customer experience, bookkeeping, ad operations and data engineering. We swiftly onboard and seamlessly integrate expert teams as an extension of your team, providing tailored solutions that solve problems, enhance productivity, and reduce operational costs. We have a strong track record of delivering substantial value, saving clients over $50 million in operational costs.
Our extensive experience spans 15+ years with our talented team of 700+ employees. We are proficient in 10+ languages and cater to 20+ industries, ensuring we meet the diver needs of our clients.
📌 Customer Support & Landing Page Specialist (India)
🏢 Atidiv
📍 India