Customer Support & Operations Coordinator Company: Heghescom Networks Job Location: Lucknow, Uttar Pradesh, India Employment Type: Full time Experience Required: 1 - 5 years Salary: 1,80,000 - 3,00,000 per year Job Title: Customer Support & Operations Coordinator Job Summary Key Responsibilities Coordinate with customers regarding complaints, service requests, and operational support. Assign and dispatch appropriate field teams based on complaint type: Fiber Team for fiber-related issues Rigger Team for tower/rigger-related work RF Team for RF/network-related complaints Supervise daily activities of technical and field teams. Track complaint status and ensure timely closure within SLA timelines.

Coordinate with warehouse/logistics for customer material dispatch and delivery. Maintain proper records of complaints, team assignments, and resolutions. Prepare and share daily operational reports and updates with management.

Follow up with teams and customers for pending tasks and feedback. Ensure smooth coordination between customer care, operations, and technical departments. Escalate critical issues to senior management whenever required.

Maintain professional relationships with customers and provide excellent customer service.





Required Skills : Good communication skills in English and Hindi. Strong coordination and team management abilities. Basic knowledge of Fiber, RF, and Telecom operations preferred. Ability to handle customer complaints professionally. Knowledge of MS Excel, MS Office, and basic computer operations. Ability to work under pressure and manage multiple tasks simultaneously.

Qualification

Graduate in any discipline.

Experience in Telecom/ISP/Customer Support/Operations will be preferred.

Experience 1-5 years of experience in customer support, telecom operations, coordination, or field operations management. Strong leadership and supervision skills. Quick decision-making ability. Good follow-up and problem-solving approach. Ability to coordinate effectively with multiple teams and customers.

Department

Operations / Customer Support / Telecom Operations Employment Type Full-Time Industry Type Telecom / Internet Service Provider (ISP) / Network Operations Compensation: 15,000.00 - 25,000.00 per month Benefits : Life insurance Paid time off Work Location: In person .

Industry

Telecom / ISP

📌 Customer Support & Operations Coordinator (Lucknow)
🏢 Heghescom Networks
📍 Lucknow