? #Hiring. Know someone who might be interested?
? Customer Support Intern (Pathway to Full-Time Role) — Remote (India)
Docked is India's first verified digital logbook for resident doctors and medical specialists. An IIT Bombay startup, incubated at NSRCEL, IIM Bangalore.
We're looking for a Customer Support Intern who enjoys helping people, solving problems, and creating excellent user experiences. You'll be one of the first points of contact for doctors using Docked and will work closely with our product and founding teams.
? What you'll own
User support — respond to queries from doctors via email, WhatsApp, phone, and in-app channels
Issue resolution — troubleshoot problems, follow up with users, and coordinate with the product team to resolve issues
Feedback management — collect, organize, and communicate user feedback, feature requests, and bugs
User onboarding — help new users get started and ensure they are successful on the platform
Knowledge base — contribute to FAQs, help articles, onboarding guides, and support documentation
Customer success — proactively help doctors get the maximum value from Docked
? Who can apply
Current students and recent graduates from any discipline.
No medical background is required. We'll teach you the healthcare context.
? What you'll need
✅ Excellent written and spoken English
✅ Strong communication and interpersonal skills
✅ A patient, empathetic, and skilled approach
✅ Comfort with email, spreadsheets, and online tools
✅ Strong attention to detail and problem-solving ability
✅ Customer support, helpdesk, or customer-facing experience is a bonus, not a requirement
You don't need to meet every requirement. If you're a strong communicator who enjoys helping people, we'd love to hear from you.
? Why this role
- A live product used by doctors across India
- Direct exposure to customer success, operations, and product development
- Work directly with the founding team
- Help build customer support processes from the ground up
- Learn startup operations in a fast-growing healthtech company
- Internship with a clear pathway to a full-time role based on performance
? Remote, India
⏳ 6-month paid internship
? Potential for full-time conversion
? Certificate and Letter of Recommendation
✉️ Send your resume to
[email protected]
Subject: Customer Support Intern Application
? www.docked.in
? Know someone who'd be a great fit? Tag them below.
#Hiring #Internship #CustomerSupport #CustomerSuccess #CustomerService #RemoteJobs #HealthTech #MedTech #StartupJobs #IITBombay #NSRCEL #Careers #HiringNow #IndiaJobs
📌 Customer Support Intern (India)
🏢 Docked
📍 India