We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Maharashtra. The ideal candidate will have experience in the international BPO sector, specifically in voice processes, and will be responsible for providing exceptional customer service to our clients. This role involves engaging with customers, addressing their inquiries, and assisting them with their needs while promoting our products and services through upselling techniques.

Key Responsibilities

- Handle inbound and outbound calls to assist customers with their queries and concerns.
- Provide accurate information regarding products and services, ensuring customer satisfaction.
- Utilize upselling techniques to promote additional products and services to customers.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer experience.




- Adhere to company policies and procedures while maintaining a professional demeanor.

Required Skills

- Proven experience in international BPO and voice processes.
- Strong communication skills in English, both verbal and written.
- Ability to handle customer inquiries with patience and empathy.
- Proficiency in upselling techniques and customer engagement strategies.
- Familiarity with CRM systems and customer service software is a plus. If you are passionate about customer service and have the skills to excel in a fast-paced environment, we encourage you to apply for this exciting prospect. Join us in delivering outstanding support to our international clientele and contribute to our team's success.

Industry

Recruitment Services

Department

Recruitment

📌 Customer Support Executive (Pune)
🏢 Transcendence Human Resources Private
📍 Pune