Role & responsibilities

- Maintain a good relationship between customers and the company.

- Provide detailed information about the products and services offered to the customers.

- Communicate effectively with the customer support team.

- Open and maintain customer account with all the desired account information.

- Listen to customer complaints and provide adequate solutions for their problem via phone or email.

- Propose potential products or services to top management to gather customer information and analyze customer needs.

- Handle and manage surveys in regards to resolving customer service problems.

- Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Preferred candidate profile





- Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.

- 0-2 years of experience as a Customer Service Specialists or Customer Service Representative.

- Outstanding experience in working with customers via telephone, email, and chats.

- Ability to work in a team with a positive attitude.

- Languages Proficiency: Valuable Communication skills in Tamil(Mandatory) Telugu ,English, Hindi(Additional Languages Preferred).

📌 Customer Support Executive (Hyderabad)
🏢 R.S Brothers
📍 Hyderabad