Work Timing: 9-hour shift (including 1-hour break), rotational shifts between 8 AM and 8 PM.
:
We are looking for a Customer Support Executive to handle user queries and provide timely, accurate, and empathetic support across chat and voice channels.
Key Responsibilities:
- Handle customer queries through live chat, messaging, and inbound/outbound calls.
- Resolve customer issues and ensure proper follow-ups until closure.
- Escalate complex issues to internal teams and take ownership until resolution.
- Identify recurring customer concerns and suggest process improvements.
- Maintain high standards of customer satisfaction, communication, and service quality.
Requirements:
- 2–3 years of experience in customer support; financial services or crypto experience is a plus.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and multitasking abilities.
- Comfortable handling rotational shifts and working in a fast-paced environment.
- Customer-focused mindset with a solid sense of ownership.