Job Title: Account Manager – Medical Billing & Collections

Location: Faridabad, Haryana, India

Function: International Operations – Healthcare Revenue Cycle Management (UK Process)

About the Role

We are looking for a detail-oriented Account Manager to manage end-to-end medical billing, collections, and revenue cycle activities for our UK healthcare clients. The role combines accurate invoicing, proactive debt recovery, and patient/insurer communication, with strict adherence to UK healthcare billing and GDPR compliance standards.

Key Responsibilities

Billing & Invoicing i. Generate and send accurate invoices to patients, insurance companies, solicitors, and embassies ii. Verify patient and insurance details prior to invoicing iii. Maintain billing fee schedules and ensure correct payment posting iv. Identify and resolve billing discrepancies

Revenue Cycle & Collections i. Manage end-to-end Revenue Cycle Management (RCM), including claims tracking and outstanding balances ii. Monitor aged debt reports and follow up on overdue accounts via calls, emails, and reminders iii. Escalate high-risk or delinquent accounts as needed iv.



Coordinate with internal teams and external stakeholders to resolve disputes and improve collection efficiency

Patient & Insurance Communication i. Handle inbound and outbound calls with patients, insurers, and other stakeholders ii. Resolve queries related to invoices, payments, and account balances iii. Provide clear payment guidance with qualified, empathetic communication iv. Accurately document call details and update account records

Compliance & Documentation i. Ensure full compliance with UK healthcare billing standards and GDPR ii. Maintain accurate records of billing, collections, and communications iii. Adhere to internal policies and regulatory audit requirements

Key Skills Required

Medical Billing | Revenue Cycle Management (RCM) | Collections & Accounts Receivable | Delinquency

Management | Query Resolution | Data Regulation Compliance | Customer Communication (Voice and email)

Eligibility i. Graduate in any discipline ii. Prior experience in medical billing, RCM, or collections for international (preferably UK) healthcare clients preferred iii. Strong communication skills (voice — inbound/outbound and emails)

iv. Comfortable working in UK shift hours

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