We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka. The ideal candidate will have a passion for providing exceptional customer service and will be responsible for assisting customers with their inquiries and resolving issues in a timely manner. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellent service.

Key Responsibilities

- Handle inbound and outbound calls to assist customers with their queries related to products and services.
- Provide accurate information and solutions to customer issues, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the system.
- Collaborate with team members to improve processes and enhance customer experience.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.




- Participate in training sessions to improve product knowledge and customer service skills.

Required Skills

- Strong communication skills, both verbal and written.
- Ability to handle customer complaints with empathy and professionalism.
- Familiarity with BPO and telecalling processes.
- Basic computer skills and proficiency in using customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively. If you are a motivated individual with a passion for customer service and meet the experience requirements, we encourage you to apply for this exciting prospect to grow your career in the customer support field.

Industry

BPO / Call Center

Department

Customer Service (Domestic)

📌 Customer Support Executive (Bengaluru)
🏢 Impact Infotech
📍 Bengaluru