We’re Hiring! | Customer Support Representative (CSR)

Company: Pro Start Me Technologies Pvt. Ltd. – RecurPost

We are looking for an experienced and customer-focused Customer Support Representative to join our team in Surat.

Job Details

- Designation: Customer Support Representative (CSR)
- Experience: Minimum 2 Years
- Salary: ₹25,000 CTC per month
- Location: Majura Gate, Surat, Gujarat
- Work Mode: Work From Office (WFO) – No Remote Option
- Working Hours: 9:00 AM – 5:30 PM

Required Experience Candidates must have at least 2 years of experience in any of the following:
- SaaS Product Customer Support
- IT / Software Product Support
- Social Media Management Tool Support

Key Responsibilities
- Handle customer queries through email, live chat, and support tickets.
- Assist customers with product onboarding and account setup.
- Troubleshoot technical issues related to social media account connections, scheduling, and publishing.
- Guide customers in using product features and functionalities.
- Handle customer complaints, billing queries, and refund requests.
- Coordinate with technical teams to resolve complex issues.
- Maintain proper CRM records and ensure timely follow-ups.




- Deliver excellent customer service and maintain customer satisfaction.

Skills Required
- Excellent written and verbal English communication.
- Solid problem-solving and troubleshooting skills.
- Good understanding of social media platforms.
- Ability to handle difficult customers professionally.
- Experience with SaaS products and customer support tools.
- Strong ownership and follow-up skills.

Apply Now! Interested candidates who meet the above requirements can share their updated resume or contact our HR team.

HR Contact Details:

- Email: [email protected]
- Phone/WhatsApp: +91 93282 37168

Company: Pro Start Me Technologies Pvt. Ltd. – RecurPost We look forward to welcoming the right talent to our team!

Pay: ₹25,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (Required)

Experience:
- SaaS: 2 years (Required)
- IT support: 2 years (Required)
- Customer support: 2 years (Required)

Location:
- Majura Gate, Surat, Gujarat (Required)

Shift availability:
- Day Shift (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Majura Gate)
🏢 RecurPost
📍 Majura Gate