- Handle customer queries related to the E-wallet process through calls and email.
- Assist customers with refund-related queries and provide accurate updates or resolutions.
- Support customers with account cancellation requests and explain the required process.
- Provide appropriate account-related suggestions and guidance based on customer requirements.
- Understand customer concerns, troubleshoot issues, and provide timely and accurate resolutions.
- Maintain qualified communication with customers in both English and Hindi.
- Document customer interactions accurately and follow the required process guidelines.
- Deliver a positive customer experience while meeting quality and service standards.
Candidate Requirements
- Prior customer support experience is mandatory; candidates with 1-4 months of relevant experience
can also be considered.
- Good communication skills in English and Hindi.
- Comfortable handling both Voice (calls) and Non-Voice (email) support.
- Good customer-handling, problem-solving, and troubleshooting skills.
- Flexible to work according to process and business requirements.