Roles and Responsibilities
- Provide customer support to clients through various channels such as email, chat, and phone calls.
- Handle customer inquiries and resolve issues in a timely and skilled manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
- Collaborate with team members to achieve sales targets and improve overall performance.
📌 Customer Support (Australian process) (Kolkata)
🏢 Wipro
📍 Kolkata