Customer Support Associate ( Process) | Work from Office Company: Gratitude Inc Job Location: Mumbai, Maharashtra, India Employment Type: Full-time We are looking for Customer Support Associates to join a dynamic Voice Process team in Mumbai. If you have excellent communication skills, prior voice process experience, and enjoy working in a fast-paced customer service environment, wed love to hear from you.

Work Mode: 100% Work from Office Shift: 24x7 Rotational Shifts (including weekends) Qualifications Bachelors degree is preferred Prior experience in a voice process or customer service role is preferred Excellent verbal and written communication skills Strong facilitation and interpersonal skills Ability to work effectively in a quick-paced environment with shifting priorities and multiple deadlines Good coordination and problem-solving skills Proficient in Microsoft Office and basic reporting Willing to work 24x7 rotational shifts, including weekends Key Responsibilities Handle inbound customer calls and provide timely resolutions Meet project SLAs and performance targets Coordinate with Sales, Accounts, Lodges,



and other internal teams Update daily trackers and maintain accurate operational reports Support team productivity and collaborate effectively with team members Coach and assist colleagues whenever required Maintain healthy team dynamics and deliver excellent customer service Understand customer requirements and follow established processes, standards, and tools Coordinate with internal and external stakeholders to ensure smooth operations Benefits Competitive salary package Career growth opportunities Professional learning and development Exposure to a dynamic customer service environment Collaborative and inclusive workplace How to Apply Interested candidates should send their updated CV. Please provide the following information along with your application: Total years of customer service or voice process experience Current employer Current location Current CTC Expected CTC Earliest available joining date PAN Number Date of Birth Only shortlisted candidates will be contacted. .

Industry

BPO / Call Center

📌 Customer Support Associate ( Process) | Work from Office (Mumbai)
🏢 Gratitude
📍 Mumbai