Company Description CareerBloc is a growing organization focused on connecting people with reliable career opportunities and skill-enhancing roles. The company emphasizes a supportive work environment where team members can develop professionally while contributing to high-quality service delivery. With an eye on long-term growth, CareerBloc invests in training and performance development to help employees advance in their careers.

The organization values clear communication, accountability, and customer-centric service across all its operations.

Role Description This full-time Customer Support – Chat Process role at CareerBloc is an on-site position based in Ahmedabad, with a salary up to 38,000 per month, depending on experience and performance. The role involves responding to customer queries via chat, providing accurate information, and ensuring timely resolution of issues. Daily tasks include troubleshooting basic technical or account-related problems, documenting interactions, and escalating complex cases to the appropriate teams when needed.

The team member will maintain professional, empathetic communication, monitor customer satisfaction, and follow defined workflows and quality standards.



The role also includes collaborating with colleagues and supervisors to improve processes, share feedback, and support continuous service enhancement.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a customer-first mindset.
- Excellent Interpersonal Skills, including clear written communication and professional etiquette in chat interactions.
- Ability to provide basic Technical Support and follow structured troubleshooting steps.
- Good Analytical Skills to understand customer issues, interpret information, and identify appropriate solutions.
- Comfort working in office in Ahmedabad and handling repetitive tasks with consistent accuracy.
- Basic computer literacy and familiarity with chat platforms, CRM tools, or ticketing systems.
- Prior experience in customer service, call center, or chat support is an advantage but not mandatory.
- Minimum educational qualification: higher secondary or graduate degree in any discipline.
- Willingness to work in shifts as per business requirements and adhere to performance targets.

📌 Customer support-chat process(salary (Ahmedabad)
🏢 CAREERBLOC ~
📍 Ahmedabad