Customer Success Specialist – Delhi

Location: Delhi, India (On-site)

Employment Type: Full-time

Industry: SaaS | EdTech | Higher Education

Experience: 1–4 years preferred

CTC: ₹4,00,000 – ₹6,00,000 per annum

Reports To: Head – Customer Success

Work Mode: On-site only (No WFH/Hybrid)

About Studium

Studium is India's leading Accreditation & Institutional Intelligence Platform, helping universities and colleges simplify, streamline, and excel in quality assurance, accreditations, and rankings.

Our technology-driven platform empowers institutions to manage frameworks such as NAAC, NBA, NIRF, AACSB, and more through intelligent data management, analytics, and automation.

We work with leading institutions, including IIMs, NMIMS, D.Y. Patil, and several reputed universities and colleges across India.

Backed by experienced investors and academic leaders, Studium is on a mission to transform how Indian higher education institutions manage quality and institutional excellence.

Website: www.studiumtech.in

About the Role

We are looking for a proactive, smart, and people-oriented Customer Success Specialist to represent Studium in Delhi.

You will be responsible for managing relationships with existing institutional clients, ensuring successful product adoption, and supporting business growth across the Delhi NCR region.

Role Focus: 70% Customer Success | 30% Business Development

This is a client-facing role involving regular visits to universities and colleges, interaction with academic leadership, and close coordination with our internal teams.

Key Responsibilities1. Customer Success & Relationship Management

- Act as the primary point of contact for Studium's institutional clients in Delhi NCR.
- Conduct regular client visits to ensure successful implementation and adoption of Studium's platform.
- Build strong relationships with institutional leadership, faculty, IQAC teams, and administrators.
- Conduct product training, onboarding sessions, and periodic reviews.
- Understand client requirements, resolve concerns,



and coordinate with internal product and technical teams.
- Drive client satisfaction, engagement, and long-term retention.

2. Business Development & Regional Growth
- Identify and engage with potential universities and colleges in the region.
- Support initial client meetings, product demonstrations, and presentations.
- Develop relationships with institutional decision-makers and key stakeholders.
- Represent Studium at conferences, academic events, and networking forums.
- Support regional business growth through referrals and relationship-building.

3. Product & Domain Expertise
- Develop a working understanding of higher education accreditation and ranking frameworks, including NAAC, NBA, NIRF, and AACSB.
- Guide institutions in effectively using Studium's applications, including Smart OBE, NIRF Intelligence, and institutional data management tools.
- Gather client feedback and contribute to product improvements.
- Position Studium as a trusted institutional excellence partner, beyond just a software provider.

4. Reporting & Coordination
- Maintain structured records of client visits, implementation progress, and follow-ups.
- Coordinate regularly with the Customer Success leadership team and Pune HQ.
- Participate in initial onboarding and domain training at Studium's Pune headquarters.
- Travel frequently across Delhi NCR for institutional meetings.

Ideal Candidate Profile We are looking for someone who demonstrates:
- Excellent communication skills: Confident in interacting with senior academic leaders, faculty, and administrators.
- Strong interpersonal skills: A natural relationship builder who enjoys working with people.




- Proactive attitude: Takes ownership, solves problems, and works independently.
- Street-smart approach: Resourceful, adaptable, and comfortable navigating different client environments.
- Learning mindset: Curious, quick to learn new technology, and willing to understand the higher education ecosystem.
- Execution orientation: Organized, accountable, and capable of managing multiple institutional relationships.

Qualifications & Experience
- Bachelor's degree required; Master's degree in Management, Education, or related disciplines preferred.
- Prior experience in Customer Success, Account Management, SaaS, EdTech, or institutional sales is an advantage.
- Experience working with universities, colleges, or enterprise clients is preferred but not mandatory.
- Must be based in Delhi NCR and willing to travel regularly for client meetings.
- Must be comfortable working independently in a fast-growing startup environment.

We value attitude, ownership, communication, and the hunger to learn as much as qualifications and experience.

What We Offer

- Chance to work with some of India's leading universities and educational institutions.
- A high-ownership, client-facing role with direct exposure to institutional leadership.
- Comprehensive product and domain training at our Pune headquarters.
- Exposure to SaaS technology, analytics, AI, and higher education transformation.
- Opportunity to grow professionally within a rapidly scaling technology company.
- A collaborative, entrepreneurial, and performance-driven work environment.

Join Studium If you are a people person, proactive problem-solver, and ambitious professional who enjoys building relationships and creating meaningful impact, we would love to hear from you.

Apply now and be part of Studium's journey to transform institutional excellence in Indian higher education.

Location: Delhi NCR | CTC: ₹4–6 LPA | Employment: Full-time, In Person

- www.studiumtech.in

📌 Customer Success Specialist (Delhi)
🏢 Studium
📍 Delhi