We're Hiring: Senior Analyst – Customer Success
Role: Customer Success Associate
Location: Greater Kailash, New Delhi (On-site)
Compensation: 7 LPA- 8.5 LPA
Working Days: 5 Days/week
Are you someone who enjoys working with customers, solving business problems, and exploring how AI can transform customer experience? This opportunity might be for you!
About the organisation:
It is reinventing how enterprises communicate with their customers through AI-powered solutions. Backed by Google, our technology powers customer interactions for leading financial services companies like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services.
What You'll Do:
- Manage enterprise client relationships and account health
- Drive customer outcomes through campaign optimization and performance analysis
- Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
- Analyze campaign data and call insights to improve AI voice agent performance
- Collaborate with Product and Engineering teams to resolve issues and improve customer experience
What We're Looking For:
- 1–4 years of experience in Customer Success, Account Management, Consulting, or similar roles
- Strong analytical skills and proficiency in Excel/Google Sheets
- Excellent communication and client management skills
- A proactive mindset with strong ownership and problem-solving abilities
- Curiosity about AI, voice agents, and their real-world business applications
Why Join us?
- Work with leading enterprise customers and India's top financial services companies
- Get hands-on exposure to AI, conversational design, and prompt engineering
- Work closely with the founding team, Product, and Engineering
- Build your career at a fast-growing AI startup shaping the future of customer interactions
Interested or know someone who would be a excellent fit? Apply now or share your resume at
[email protected]
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📌 Customer Success Specialist (Delhi)
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