Role Overview:

We are looking for a customer-focused Customer Success Specialist to manage client onboarding, provide first-level technical support, and drive product adoption. The ideal candidate should have a good understanding of REST APIs, JSON and Postman, along with strong client-handling and problem-solving skills.

Key Responsibilities:

- Manage end-to-end client onboarding, implementation, UAT and go-live.
- Understand client requirements and coordinate implementation milestones.
- Troubleshoot API and integration issues by analyzing requests, responses, JSON payloads and status codes.
- Test and validate integrations using Postman or similar tools.
- Coordinate with Product and Engineering teams for issue resolution.
- Build strong client relationships and drive product adoption and usage.
- Communicate technical issues and updates effectively to technical and non-technical stakeholders.
- Identify recurring issues and share client feedback to improve processes and product experience.

Key Requirements:





- 2–5 years of experience in Customer Success, Technical Support, Client Success, Implementation or SaaS Support.
- Working knowledge of REST APIs, HTTP methods, JSON and status codes.
- Hands-on experience with Postman or similar API testing tools.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills in English and Hindi.
- Good client relationship management and stakeholder coordination skills.
- Ownership mindset with the ability to manage multiple client requirements.

Valuable to Have:

- Experience in Fintech, BFSI, Payments or B2B SaaS.
- Knowledge of KYC, identity verification or fraud detection.
- Experience handling API-based integrations.

Joining Preference: Immediate joiners preferred.

Share your resume to [email protected]

📌 Customer Success Specialist (Delhi)
🏢 Surepass Technologies
📍 Delhi