? We’re Hiring | Customer Success Lead

BrightCHAMPS is looking for a Customer Success Lead to join our growing team and drive meaningful customer experiences while ensuring strong retention and engagement.

? Location: Bengaluru

? Experience: 3–6 Years

? Work Mode: Work From Office

What You’ll Do:• Lead and mentor the Customer Success team to achieve business and customer experience goals

- Own customer retention, engagement, satisfaction, and overall account health
- Track key customer success metrics and identify areas for improvement
- Handle escalations and ensure timely resolution of customer concerns
- Build strong relationships with customers and understand their evolving needs
- Collaborate with Sales, Operations,



and other teams to improve the overall customer journey
- Develop processes and strategies to improve retention and reduce churn

What We’re Looking For:• 3–6 years of experience in Customer Success, Customer Experience, Account Management, or related roles
- Robust team management and communication skills
- Data-driven approach with good understanding of customer success metrics
- Excellent problem-solving and stakeholder management abilities
- Experience in EdTech, SaaS, or a customer-centric organization is a plus

📌 Customer Success Lead - ed-tech experience required (Bengaluru)
🏢 BrightChamps
📍 Bengaluru