? Location: Gurugram, Haryana
?️ Duration: 3–6 months
? Role: Customer Success Intern
FraX is looking for a proactive and customer-focused Customer Success Intern to join our team. In this role, you'll work closely with investors, support their journey on our platform and help build long-term customer relationships.
WHAT YOU'LL DO!
- Engage with investors through calls, WhatsApp and other communication channels.
- Support investor onboarding and guide customers through the investment process.
- Manage follow-ups and respond to investor queries in a timely manner.
- Build robust relationships and support investor retention and repeat investments.
- Collect customer feedback and share insights with internal teams.
- Coordinate with Sales, Product, Marketing and Operations to resolve customer issues.
- Assist with investor communication, campaigns and community engagement.
- Maintain accurate customer records and follow-up trackers.
WHAT ARE WE LOOKING FOR
- Strong verbal and written communication skills.
- A customer-first mindset and a genuine interest in helping people.
- Good organisational skills and attention to detail.
- Comfortable with follow-ups and managing multiple conversations.
- Basic knowledge of Excel or Google Sheets.
- Interest in fintech, investments or real estate is a plus.
- Proactive, adaptable and eager to learn.
HOW TO APPLY
Interested candidates can apply directly through LinkedIn or share their resume at
[email protected].
If you're excited about creating great customer experiences, we'd love to hear from you!
📌 Customer Success Intern | FraX (Gurugram)
🏢 FraX
📍 Gurugram