We are seeking a dedicated and experienced Customer Service Trainer to join our team in the Delhi-NCR region. The ideal candidate will have a strong background in international BPO and customer support, with a focus on training and developing staff to enhance their skills in customer service and process adherence. As a Customer Service Trainer, you will play a crucial role in ensuring that our team is equipped with the necessary knowledge and skills to provide exceptional service to our clients.

Key Responsibilities

- Develop and deliver training programs for new and existing employees in customer service and support roles.
- Assess training needs and create tailored training materials that align with company objectives and industry standards.
- Conduct training sessions, workshops, and one-on-one coaching to enhance employee performance and service quality.
- Monitor and evaluate the effectiveness of training programs and make improvements as necessary.




- Collaborate with management to identify areas for improvement in customer service processes and implement training solutions accordingly.
- Stay updated on industry trends and best practices in customer service and training methodologies.

Required Skills

- Proven experience in a customer service training role, preferably within an international BPO setting.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills, with the ability to engage and motivate trainees.
- Ability to assess training needs and develop effective training programs.
- Familiarity with international voice processes and customer support operations. If you are passionate about training and have a commitment to excellence in customer service, we encourage you to apply for this exciting opportunity to make a significant impact on our team and clients.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Customer Service Trainer (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi