We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for Walmart, one of the world's largest retail and e-commerce companies.
The role involves assisting customers with online shopping, order tracking, payment issues, cancellations, returns, refunds, delivery concerns, grocery orders and product-related enquiries.
Candidates should have excellent communication skills, a customer-first attitude and the ability to resolve customer complaints professionally.
What you will do
- Handle inbound customer calls, emails and chat enquiries.
- Assist customers with online purchases and order-related queries.
- Help customers track orders and check delivery status.
- Handle cancellation, return, exchange and refund requests.
- Resolve complaints related to missing, damaged or incorrect products.
- Assist customers with payment failures, duplicate charges and billing issues.
- Handle grocery delivery and pickup-related concerns, where applicable.
- Provide information about product availability, pricing and promotions.
- Coordinate with delivery partners and relevant departments to resolve customer issues.
- Maintain customer satisfaction through effective communication and timely resolution.
Who we need
- Freshers and experienced candidates can apply, depending on the hiring requirement.
- Minimum qualification: 12th pass / Graduation
- Excellent English communication skills.
- Solid customer service and interpersonal skills.
- Good listening and problem-solving abilities.
- Ability to handle difficult and dissatisfied customers.
- Basic computer knowledge and CRM navigation.
- Good typing and multitasking skills.
- Ability to understand order management and payment-related queries.
- Willingness to work in rotational shifts.