Customer Service Representative (Usmanpur) Company: KM Electronic Cables Job Location: Nawanshahr, Punjab, India Employment Type: Full-time Salary: 1,24,363 - 2,40,000 per year Key Responsibilities Real-Time Resolution : Manage high volumes of inbound queries via live chat and ticketing systems with speed and accuracy.

Technical Troubleshooting : Diagnose and resolve basic technical issues or account discrepancies reported by users.

Brand Voice : Maintain a skilled, helpful, and engaging tone that aligns with our companys identity.

Escalation Management : Identify complex issues and escalate them to the relevant technical or management teams while keeping the customer informed. Data Entry & Reporting : Accurately document customer interactions in the CRM to help improve product features and support workflows.

Feedback Loop : Collect and share customer feedback with the product/marketing teams to drive continuous improvement.

Compensation: 10,363.43 - 20,000.00 per month Advantages : Health insurance Paid sick time Provident Fund Work Location: In person .

Industry

BPO / Call Center

📌 Customer Service Representative (Usmanpur) (Chandigarh)
🏢 KM Electronic Cables
📍 Chandigarh