Company: TechBench.ai

Experience: 1–3 Years

Job Type: Full-Time

Department: Customer Support / Customer Service

Location: Bengaluru

About TechBench.ai

TechBench.ai is looking for a customer-focused and enthusiastic Customer Service Representative to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer queries professionally while ensuring a positive customer experience.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, and chat.
- Provide accurate information about products, services, and company processes.
- Resolve customer complaints, concerns, and service-related issues promptly.
- Maintain a high level of customer satisfaction through effective communication.
- Follow up with customers to ensure their issues are resolved.
- Maintain accurate records of customer interactions, feedback, and complaints.
- Coordinate with internal teams to resolve customer issues efficiently.
- Meet defined customer service KPIs, including response time, resolution time, and customer satisfaction.
- Identify recurring customer issues and share feedback with the concerned teams.




- Ensure professional and courteous communication with customers at all times.

Required Skills & Qualifications
- 1–3 years of experience in Customer Service, Customer Support, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good knowledge of MS Office and basic computer applications.
- Ability to handle multiple customer queries efficiently.
- Customer-centric attitude with a positive approach.
- Ability to work independently as well as in a team.
- Good time management and organizational skills.

Preferred Skills
- Experience working with CRM or ticketing tools.
- Prior experience in a technical support or IT services environment.
- Basic troubleshooting and issue-resolution knowledge.
- Experience handling customer queries through multiple communication channels.

What We Offer
- Opportunity to work in a growing organization.
- Supportive and collaborative work workplace.
- Learning and career development opportunities.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 Techbench Technology
📍 Bengaluru