We are looking for enthusiastic and customer-oriented Customer Support Executives to handle customer queries for Best Buy, a leading US consumer electronics retailer.

The candidate will be responsible for assisting customers with product-related queries, order tracking, delivery concerns, returns, refunds, exchanges, technical troubleshooting, and general shopping assistance.

Key Responsibilities

- Handle inbound customer calls and assist customers with their queries.
- Provide information about electronic products such as laptops, televisions, mobile phones, home appliances and accessories.
- Assist customers with order placement, order tracking and delivery-related queries.
- Handle returns, refunds, exchanges and warranty-related requests.
- Troubleshoot basic technical issues with electronic devices.
- Resolve complaints related to delayed deliveries, damaged products and incorrect orders.




- Educate customers about product features, specifications and available services.
- Maintain customer satisfaction through effective communication and problem-solving.

Skills Required

- Freshers and experienced candidates can apply, depending on the hiring requirement.
- Minimum qualification: 12th pass / Graduation
- Excellent English communication skills.
- Good listening and problem-solving abilities.
- Basic knowledge of computers and electronic gadgets.
- Customer handling and conflict resolution skills.
- Ability to work in a target-driven workplace.
- Basic computer knowledge and familiarity with CRM tools.
- Willingness to work in rotational shifts.

📌 Customer Service Representative (Bengaluru)
🏢 Best Buy
📍 Bengaluru