: Customer Relationship Executive (CRE) BMW

Location: Mumbai

Company: BMW Dealership

Job Responsibilities:

- Handle customer inquiries through calls, emails, and walk-ins.
- Coordinate with customers regarding vehicle servicing, appointments, and follow-ups.
- Maintain customer records and update CRM software.
- Ensure customer satisfaction and provide excellent service.
- Follow up with customers for feedback and service reminders.
- Coordinate with the sales and service departments.
- Handle customer complaints professionally and ensure timely resolution.

Requirements:

- Graduate / HSC preferred.
- 13 years of experience in customer relationship management.
- Automotive or luxury dealership experience preferred.
- Excellent communication and interpersonal skills.
- Valuable computer and MS Office knowledge.
- Presentable, customer-oriented, and professional personality.

Interested candidates can share their updated CV.

Industry Automobile / Auto Ancillaries Department Customer Service (Domestic)

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