We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction in a fast-paced environment. As a Customer Service Executive, you will handle customer inquiries, resolve issues, and provide information about our products and services.

Your role will involve interacting with customers through various channels, including phone calls and emails, and you will be expected to maintain a positive and professional demeanor at all times.

Key Responsibilities

- Respond to customer inquiries and provide accurate information regarding products and services.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and enhance customer satisfaction.




- Stay updated on product knowledge and company policies to provide the best service possible.
- Participate in training sessions to improve skills and knowledge related to customer service.

Required Skills

- Strong communication skills in English, both verbal and written.
- Experience in customer service, customer care, or related fields.
- Ability to work in a team-oriented setting.
- Proficiency in handling customer inquiries and resolving issues effectively.
- Familiarity with telecom or international BPO processes is a plus.
- Sales experience or knowledge of telesales is advantageous. If you are passionate about providing excellent customer service and have the skills to thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Customer Service (International), Customer Service (Domestic)

📌 Customer Service Executive (Ambernath)
🏢 Impact Infotech
📍 Ambernath