Role & responsibilities

- Responding to enquiries of all the customers in the most productive manner

- Regular updates and follow up with Clients / Liners /Shipping lines other service providers.

- Container booking and placements with various Shipping lines/carriers etc

- Filing VGM, Form 13

- Should be aware with the various stages/procedures involved in Custom clearing freight forwarding.

- Dealing with various transporters for arranging delivery at various CFS after approval of Operations department.

- Regular follow up with internal departments to get updates on client issues.

- Maintaining data of all Clients / Potential Clients

- Up-To Date reporting to clients with the cargo status pertaining to various shipments.





- To ensure better business volume in coordination with existing as well as potential prospective clients to ensure shipper gets the BL on time after Payment received.

- To coordinate & negotiate with the overseas agents / co-loader for the competitive freight and containers booking to resolve any dispute related with charges in coordination with overseas agents (sea/air).

- Co-ordination with customs clerks, Docks clerks for import clearance. Checklist check & sending to client for approval.

- Coordination with overseas agents.

- Updating our ERP system and creation of Job Card.

Preferred candidate profile

- 2-4 years of experience in Freight Forwarding / Logistics.

- Hands-on exposure to operations, documentation, and client coordination.

📌 Customer Service Executive (Mumbai)
🏢 GOODRICH MARITIME
📍 Mumbai