Key Responsibilities:

- ​Handle incoming calls, emails, and messages from clients and prospective leads in a skilled and timely manner.

- ​Understand client requirements, address queries, and provide accurate information regarding our services.

- ​Coordinate between clients and internal project/technical teams to ensure smooth communication and quick resolution of support tickets or requests.

- ​Maintain accurate records of client interactions, feedback, and follow-ups in our tracking system.

- ​Conduct proactive follow-up calls to gather client feedback and strengthen client relationships.

​Requirements & Skills:

- ​Experience: Fresher to 1 year of experience in customer support, client servicing, front office, or tele-calling.





- ​Communication: Fluency in English and Malayalam (additional languages are a plus) with a pleasant and confident phone presence.

- ​Tech Savvy: Basic proficiency in MS Office / Google Workspace (Docs, Sheets) and comfortable learning task management tools.

- ​Interpersonal Skills: Active listener with patience, empathy, and a positive problem-solving attitude.

- ​Education: Any Graduation / Diploma / Plus Two with relevant communication skills.

Pay: ₹10,000.00 per month

Work Location: In person

📌 Customer Service Executive (Maradu)
🏢 Etica Stories
📍 Maradu