Job Overview

We are looking for a Customer Service Executive to handle customer enquiries and provide excellent support throughout the online jewellery buying journey. The ideal candidate should have strong communication skills, a professional attitude, and the ability to understand and explain jewellery products clearly.

Key Responsibilities

- Handle customer enquiries through WhatsApp, phone calls, email, online chat and Instagram queries.
- Assist customers with product selection, designs, gold karat, gold colour, diamond details, sizes, pricing, and customization options.
- Explain product specifications, availability, pricing, shipping, returns, and order-related information.
- Guide customers through the online ordering and checkout process.
- Follow up with customers regarding enquiries, quotations, abandoned carts, and pending orders.
- Coordinate with the sales, production,



and dispatch teams to resolve customer queries.
- Track orders and provide customers with timely updates on production and delivery.
- Handle customer complaints professionally and work toward quick resolutions.
- Maintain accurate records of customer enquiries, follow-ups, and orders.
- Build positive relationships with customers and encourage repeat purchases.
- Ensure all customer communication is polite, accurate, qualified, and timely.
- Navigating internal databases and systems to quickly access customer, product, and order information and provide accurate assistance to clients.

Industry Gems / Jewellery Department Customer Service (Domestic), Customer Service (International)

📌 Customer Service Executive (Surat)
🏢 AARUNYA
📍 Surat