We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and effective coordination between various departments. This position requires a proactive individual who can manage customer inquiries, process orders, and facilitate communication between sales, dispatch, and production teams.

Key Responsibilities

- Act as the primary point of contact for customer inquiries and support requests, ensuring timely and effective resolution.
- Coordinate sales activities and assist in managing purchase orders to ensure smooth operations.
- Collaborate with the dispatch team to ensure timely delivery of products and services.
- Manage quotation processes, ensuring accuracy and compliance with company standards.
- Maintain records and documentation related to customer interactions and transactions.




- Ensure adherence to ISO 9001 standards in all customer service processes.
- Utilize Excel for data management and reporting purposes, ensuring data accuracy and accessibility.

Required Skills

- Strong customer service orientation with excellent communication skills.
- Experience in sales coordination and customer support roles.
- Proficiency in Excel and other relevant software tools.
- Knowledge of ISO 9001 standards is a plus.
- Ability to work collaboratively in a team environment and manage multiple tasks effectively. If you are passionate about customer service and have the skills to excel in a fast-paced environment, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Customer Service Coordinator (Mumbai)
🏢 veedee solutions
📍 Mumbai